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When enquiring about orders

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Hi Getmusic Customers!

I just wanted to write a quick note here...

When posting a question about a specific order you've made with Getmusic, please include your order number as it will allow us to help you much faster. This will also reduce response times and waiting for answers.

Much appreciated
The Getmusic Team

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Ray Kwok December 05, 2011 05:42

Hi Tim

I have just received my delivery for order number GMA175841. I ordered 2 copies of The Great Australian Song Book Premium and the delivery note says that 2 were shipped but only 1 was in the box when I opened it.

Could you arrange delivery to me of the 2nd copy please?

Regards
Ray

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Hi Tim I have just received my delivery for order number GMA175841. I ordered 2 copies of The Great Australian Song Book Premium and the delivery note says that 2 were shipped but only 1 was in the box when I opened it. Could you arrange delivery to me of the 2nd copy please? Regards Ray

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T @ Getmusic (Customer Service) December 06, 2011 00:03

Hi Ray,

Please see your email for your personalised reply to your enquiry.

Best wishes,
Getmusic Team

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Hi Ray, Please see your email for your personalised reply to your enquiry. Best wishes, Getmusic Team

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Vukan Misic December 12, 2011 23:49

Hi Getmusic Team,
After a week of purchase I received the confirmation email re my order, Invoice Number: 177819.
I would like to change the delivery address and I followed the provided link which took me nowhere - your home page, no further obvious links. Can you please help.
Regards,
Vukan
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- Tim Lavelle (Development Manager) December 13, 2011 00:06
  
  Hi Vulkan,
  
  Please email our customer service team today to make the address change as the item will be picked and packed soon.
  
  Please use this email: contact@getmusic.com.au
  
  Thanks
  Tim
  
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Hi Getmusic Team, After a week of purchase I received the confirmation email re my order, Invoice Number: 177819. I would like to change the delivery address and I followed the provided link which took me nowhere - your home page, no further obvious links. Can you please help. Regards, Vukan

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jacqsta January 11, 2012 03:39

I have sent 3 requests to follow up items missing from my order - These were sent on 17/10/11, 25/11/11 and 9/12/11 - and yet I am still awaiting contact!!!

You might get music but you sure get no customer service!

Can someone please contact me to advise on the missing item or to refund me!

Order# GMA167982
Delivery# 26297632

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I have sent 3 requests to follow up items missing from my order - These were sent on 17/10/11, 25/11/11 and 9/12/11 - and yet I am still awaiting contact!!! You might get music but you sure get no customer service! Can someone please contact me to advise on the missing item or to refund me! Order# GMA167982 Delivery# 26297632

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T @ Getmusic (Customer Service) January 11, 2012 07:12

Hi Jacqui,

Thank you for your enquiry.

We are very sorry you have not heard from us - the only communication we have on record with you is from the 17/10/2011 to which we replied with:

We are extremely sorry for the delay you are experiencing in receiving the entirety of your order.

Unfortunately our warehouse has just informed us that we have run out of stock of the Lady Gaga - Fame Monster T-shirt.

As we are unable to inform you of when more will arrive from overseas we would like to offer you the following two options:

a) Choose any other product to the value of $7.95 from our website www.getmusic.com.au
b) We can action a refund for you.

Please reply to this email indicating your chosen option.

We appreciated your understanding and would like to apologise for any inconvenience or disappointment this situation may have caused.

- Please reply ASAP so we can rectify this matter for you urgently.

Best wishes,
Getmusic Team

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Hi Jacqui, Thank you for your enquiry. We are very sorry you have not heard from us - the only communication we have on record with you is from the 17/10/2011 to which we replied with: We are extremely sorry for the delay you are experiencing in receiving the entirety of your order. Unfortunately our warehouse has just informed us that we have run out of stock of the Lady Gaga - Fame Monster T-shirt. As we are unable to inform you of when more will arrive from overseas we would like to offer you the following two options: a) Choose any other product to the value of $7.95 from our website www.getmusic.com.au b) We can action a refund for you. Please reply to this email indicating your chosen option. We appreciated your understanding and would like to apologise for any inconvenience or disappointment this situation may have caused. - Please reply ASAP so we can rectify this matter for you urgently. Best wishes, Getmusic Team

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