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short stack dvd voucher redemption
Hi - the Short Stack dvd voucher we got as part of our package deal for buying the cinema launch tix worked fine last night. I have verification emails telling me the dvd will be shipped at $0.00 cost after Nov 4, but there's a note at the foot that says make sure there's money in my account. Do I have to do this?? Thanks
Official
Response
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Hi both Maddie and Traceyge,
The snippet of text you see on your email is a default paragraph we have with all our "Pre-Order" products. You specific voucher for the Short Stack campaign does cover both the DVD and the shipping cost, so please rest assured there will no charges to any accounts.
Thanks
Tim
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Hi Tracey,
Thanks for your enquiry.
Could you please send your order nomber or email address in an email to contact@getmusic.com.au.
This will enable us to check the status of your order.
Best wishes,
Getmusic Team -
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i was confused about this too -
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Hi both Maddie and Traceyge,
The snippet of text you see on your email is a default paragraph we have with all our "Pre-Order" products. You specific voucher for the Short Stack campaign does cover both the DVD and the shipping cost, so please rest assured there will no charges to any accounts.
Thanks
Tim -
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Hi,
I cannot get the site to bring up anything to redeem the vouchers I have, could someone tell me how I can get the short stack DVD with the voucher numbers I have please?
Linda-
Hi Linda,
You need to be a Getmusic member before you can redeem this voucher.
After you have logged in, please visit: http://checkout.beta.getmusic.com.au/... to enter your voucher code.
Once you have done this, it will automatically add the DVD to your cart and then you can proceed to checkout.
I hope this helps.
Thanks
Tim -
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hi, ive entered my voucher numbers through getmusic and am getting this message -
Sorry, the product you are trying to redeem is a pre-order and cannot be processed in conjunction with other products.
someone help
emily -
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Hi Emily,
It sounds like you have other products in your shopping cart and currently our system only allows "Pre-Orders" to be purchased by themselves.
If you do have other items in your cart, please remove them and then try to redeem the voucher again.
Thanks
Tim -
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thanks for your reply but no theres nothing in my cart apart from the dvds.
do you have a ph contact number i can call?-
Hi Emily,
I'm sorry, I don't have a public phone number to pass out.
Can you please copy your voucher code here so I can review it? (I'll create a new one for you so we retain the security of the code)
Can I also get your email address so I can clear your cart contents.. just in case the system sees items in your cart even though you don't see them.
Thanks
Tim -
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voucher codes are 4BB6D9792957 and 6D249849AC7F
email is emandjesszoe@gmail.com
thanks for your reply
emily -
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voucher codes are 4BB6D9792957 and 6D249849AC7F
email is emandjesszoe@gmail.com
thanks for your reply
emily- view 1 more comment
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Ok Emily. Both of those vouchers were set as "Redeemed" meaning they wouldn't work any longer, but I did look up your orders and they have not gone through.
Due to limitations on our "Voucher Redemption" system, can you please try to redeem 1 voucher code, and then complete the checkout process.
Then try again on a separate transaction for the second voucher code.
Let me know if this works.
Cheers
Tim -
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tried both again seperately and getting the same message for both this is what i get
Sorry, the product you are trying to redeem is a pre-order and cannot be processed in conjunction with other products.
this is becoming a big headache... any chance you can redeem them from your end and send them to me? -
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EMPLOYEE
1Hi Emily,
I do appreciate it's a headache, it can be confusing at times!
But I believe I have seen the issue, corrected it, and tested it myself. See image below:
I've reset both your voucher codes, could you try it again? Please remember, one voucher code per transaction.
Thanks!
Tim -
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ok thankyou it worked.
this is what i got down the bottom
IMPORTANT
This is a pre-order. Your product has been ordered, however it will not be available to you until it's released on 4 Nov 2011. We have authorised this transaction against your account however you will not be charged until your product ships. Please ensure your account will have funds available up 5 days before the release date. Authorisations may show as a temporary charge on your account.
i wont be charged will i? -
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PERFECT!! Glad it's working now and my apologies on the issue.
There was a product hidden in your cart, you couldn't see it, but I could. I was able to clear it and we're all good!
As for the paragraph you copied, you will not be charged, that is a standard paragraph we include on all Pre-Orders
I can also confirm that:
A) You vouchers are redeemed
B) The orders in our system
Thanks for your patience! -
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BIG THANKYOU TIM...
wonderful -
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No worries! Glad it all worked out in the end!
Computers... can't live w/ them, can't live w/o them! -
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My story is - I attended the Premier of The Story Of Short Stack in Canberra on the 27th. The quality of the documentary wasn't good and the live broadcast didn't work. Refunds were given to nearly everyone there. I got a refund too, does this mean I can't redeem my DVD voucher? Or is it still redeemable? I tried to redeem it on getmusic.com and it said "Voucher Successfully redeemed" but now it says I have nothing in my shopping cart. My voucher number is: 8B1FAF55677D. Would someone please keep me up-to-date with what is happening with my voucher? If it does not work I would like to honestly know, so I can pre-order/order the DVD soon.
Thanks.
--Maddie :) -
EMPLOYEE
To make sure our Customer Service team can track your email, can you also please provide your order number here so we can track it faster?
Thanks
Tim